Shipping policy

1. SHIPPING LOCATIONS

We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.

All deliveries are made to addresses in England, Scotland, Wales, and Northern Ireland.

2. DISCREET PACKAGING

We understand the private nature of our products. All orders are shipped in completely discreet, unmarked packaging with:

  • No company branding or logos on the exterior
  • No indication of contents
  • Plain, neutral packaging materials
  • Discreet sender name on shipping labels
  • No product descriptions visible from outside

Your privacy is our priority.

3. SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • Delivery address
  • Order weight and size
  • Selected shipping method

Standard Shipping: £5.99 - Delivery in 3-5business days Express Shipping: £ -9.99 Delivery in 1-2business days

Free shipping may be available on orders over £50- check at checkout for current offers.

4. PROCESSING TIME

Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK bank holidays).

Orders placed on weekends or bank holidays will be processed on the next business day.

You will receive an email confirmation when your order has been dispatched with tracking information.

5. DELIVERY TIMEFRAMES

Standard Delivery: 3-5 business days after dispatch Express Delivery: 1-2 business days after dispatch

Delivery times are estimates and not guaranteed. Delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Incorrect delivery addresses
  • Failed delivery attempts

6. ORDER TRACKING

Once your order is dispatched, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your parcel

You can track your order through the courier's website or contact us for assistance.

7. DELIVERY REQUIREMENTS

  • Someone must be available to sign for the delivery (age verification may be required)
  • Ensure your delivery address is accurate and complete
  • Include any special delivery instructions at checkout
  • We cannot deliver to PO boxes for certain products

8. FAILED DELIVERY ATTEMPTS

If delivery fails:

  • The courier will leave a card with collection instructions
  • You may need to collect from a local depot
  • Parcels are typically held for 7-14 days before being returned to us
  • You are responsible for re-delivery fees if the address provided was incorrect

9. LOST OR DAMAGED PARCELS

Lost Parcels: If your tracking shows delivered but you haven't received your order, please:

  • Check with neighbors or building reception
  • Verify the delivery address
  • Contact us within 48 hours

We will investigate with the courier and arrange a replacement or refund if the parcel cannot be located.

Damaged Parcels: If your order arrives damaged:

  • Do not discard packaging
  • Take photos of the damage
  • Contact us within 48 hours
  • We will arrange a replacement or refund

10. CUSTOMS AND DUTIES

As we ship only within the UK, there are no customs fees or import duties.

11. ADDRESS CHANGES

Once an order is dispatched, we cannot change the delivery address. Please ensure your address is correct before completing your order.

If you need to change your address before dispatch, contact us immediately at [your email].

12. SHIPPING RESTRICTIONS

We reserve the right to refuse shipping to certain addresses or cancel orders if we suspect fraudulent activity.

13. CONTACT US

For shipping inquiries, please contact: Email: [your email] Website: dingdongpleasure.co.uk

We aim to respond to all shipping queries within 24 hours during business days.